Refund Policy for Skye Vending Operations

General Policy

All sales made through Skye Vending machines are final. However, we understand that machine malfunctions or errors may occur, and we offer refunds under specific circumstances as outlined below.

 

Eligibility for Refunds

A refund may be issued in the following cases:

• The vending machine fails to dispense the purchased product.

• The product received is expired or damaged.

• An incorrect item is dispensed due to a machine error.

• A duplicate charge occurs due to a payment processing issue.

 

Non-Refundable Situations

Refunds will not be provided for:

• Customer dissatisfaction with product taste or preference.

• Accidental purchases made by the customer.

• Failure to retrieve the dispensed product after a successful transaction.

• User errors, including incorrect payment input or selection mistakes.

 

Requesting a Refund

To request a refund, customers must:

• Contact our customer support within five days of the transaction.

• Provide the transaction details, including date, time, machine location, and proof of purchase (receipt or bank statement screenshot).

• Submit a photo of the damaged or incorrect product (if applicable).

 

Refund Processing

• Approved refunds will be processed within 5-7 business days.

• Refunds will be issued to the original payment method whenever possible.

• In cases where refunds cannot be processed electronically, alternative solutions (e.g., product replacement or store credit) may be offered at our discretion.